Account Management
The Fusion Workshop Account Management
process
When you work with us, each customer is
assigned an Account Manager to ensure you receive the best service
and advice possible. With Account Management Fusion Workshop aims
to build a relationship that can deliver better results for you by
gaining a better understanding of your business.
Your Account Manager will:
- act as your first point of contact once we
are working together
- keep you updated on progress and alert you to
possible risks and upcoming opportunities
- share ideas and advise you on best
practice
Communication is key to achieve this if
customers are to continue leveraging their initial investment
whilst gaining further return through new developments. The first
meeting between you and your Account Manager will be at project
initiation (after consultancy phase). For the initial project
the Account Manager will act as senior supplier for you to call on
should you need to escalate an issue or requirement. Account
Managers will also be there to organise the contracts between both
parties. Once the initial project is completed the Account Manager
will continue working with you to reach set targets and objectives.
Communication is a huge part of the on-going relationship and a
communication plan is put in place at the outset. Fusion Workshop’s
normal communication plan follows the format below but it can
change to suit your business needs.
Weekly – call / update on
outstanding/completed/new work
Monthly – meeting if required to
work/ideas/issues
Quarter review – Typical Agenda as
follows
1. Current website – recent
work & outstanding work
a. Goals
reached
b. New goals to be
set
c. Others as
appropriate
2. Future Developments
a. In
line with targets and objectives
b. Update on
technical changes/trends & Impact
c. Others
as appropriate
3. Maintenance usage
review
All of this is flexible and Fusion Workshop’s
Account Managers are able to work with you to devise the best ways
to communicate. The finer points of Account Management will come
into play once initial project is over. You will be given
information on who to contact at different project stages, should
it be new, on-going work or even any issues that may arise ( .i.e.
Account Manager, Support or production). Account Management is also
an opportunity for mutual gains through recommendation. Through
developing a greater understanding of each other’s business it
becomes easier to recommend networking opportunities, prospects and
areas for improvement.